The Velazquez Family

The Velazquez Family

Through the One–e–App eligibility and application data base, CHI OC was able to track this family and found that they were assisted by a St. Joseph CAA in 2009 at which time they had been actively enrolled into the Healthy Families program.

On August 22, 2011 Czaia suffered trauma to her knee during a high school soccer game. She tore her ACL and MCL and was rushed into surgery to repair her damaged ligaments. Thanks to Healthy Families, the entire procedure was covered and Czaia had a successful surgery. On September 14th while attending a physical therapy appointment they were informed that they were no longer covered through Healthy Families. With this, they came to Children’s Health Initiative of Orange County (CHI OC) on the same day. Like many families, Czaia’s parents have been affected by the economic downturn. Due to lack of income, Czaia’s father, Alejo, was embarrassed to admit in front of his daughter for the first time that he had been returning all of their mail for almost a year, because he was unable to pay any of their bills. Consequently, one of the return pieces of mail was their Healthy Families annual renewal form [AER], leaving Czaia, a soccer player at Saddleback High School in Santa Ana, without insurance.

Fortunately, the Velazquez family came to CHI OC where they were helped by Health Care Access Coordinator, Yesenia Garcia. Yesenia assisted them in completing a modified Healthy Families application through One–e–App and obtained current documents from the family.

Through the follow–up efforts of the CAA, the Velazquez family was informed by Healthy Families that she will be approved on September 29th. Coincidently, this date was the next scheduled physical therapy appointment.

Through CHI OC’s efforts, this high school athlete can continue the appropriate recovery process.

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