Our client came to CHIOC after she was referred by a family friend. She had been in the emergency room a few weeks prior to coming into CHIOC and when discharged had a $12,000 hospital bill – which at the time, was her biggest worry. CHIOCs Health Access Assister Fernando was able to help her apply and enroll into restricted Medi-Cal as she was undocumented. Not only did she receive enrollment assistance, she obtained Medi-Cal benefits and was able to have the previous hospital bill retro-actively covered. A few weeks passed and our client called back stating that she had been to the emergency room once again and was told that she would most likely need surgery and was referred to a specialist. She stated she had to pay $400 out of pocket just to see the specialist. She was then told she needed to have surgery as her intestines were swollen and already infected. In a time where our client was solely concerned for and focused on her health, she was then advised she would need to pay out of pocket as emergency Medi-Cal would not cover surgery and post-surgery follow up costs. CHIOCs Health Access Assister Fernando met with the client and explained MC61 Medical Report form which needed to be completed by her specialist. This form would have to state that the patient needed medical assistance as soon as possible. Our client wasted no time and went to see her specialist to complete the form. Once returned, Fernando then uploaded the form along with MC13 PRUCOL form and made several calls to the county – having them process PRUCOL as soon as possible. Within a weeks time, our client was approved for full scope Medi-Cal benefits, had her surgery, and continues to see her specialist for follow ups. All without paying anything out of pocket. CHIOC was beyond thrilled to have walked her through this process.