Success Stories

  • Our client came to CHIOC after she was referred by a family friend. She had been in the emergency room a few weeks prior to coming into CHIOC and when discharged had a $12,000 hospital bill – which at the time, was her biggest worry. CHIOCs Health Access Assister Fernando was able to help her apply and enroll into restricted Medi-Cal as she was undocumented. Not only did she receive enrollment assistance, she obtained Medi-Cal benefits and was able to have the previous hospital bill retro-actively covered. A few weeks passed and our client called back stating that she had been to the emergency room once again and was told that she would most likely need surgery and was referred to a specialist. She stated she had to pay $400 out of pocket just to see the specialist. She was then told she needed to have surgery as her intestines were swollen and already infected. In a time where our client was solely concerned for and focused on her health, she was then advised she would need to pay out of pocket as emergency Medi-Cal would not cover surgery and post-surgery follow up costs. CHIOCs Health Access Assister Fernando met with the client and explained MC61 Medical Report form which needed to be completed by her specialist. This form would have to state that the patient needed medical assistance as soon as possible. Our client wasted no time and went to see her specialist to complete the form. Once returned, Fernando then uploaded the form along with MC13 PRUCOL form and made several calls to the county – having them process PRUCOL as soon as possible. Within a weeks time, our client was approved for full scope Medi-Cal benefits, had her surgery, and continues to see her specialist for follow ups. All without paying anything out of pocket. CHIOC was beyond thrilled to have walked her through this process.

  • Around the recent Holidays, a mother of 7 walked into CHIOC asking for help with applying for CalFresh and completing an affidavit. During her initial meeting with CHIOC Health Access Assister Perla, it was made very apparent how much this family had been struggling due to the Covid 19 Pandemic. This mother of 7, expressed how difficult it has been since she is unable to work due to caring for her disabled child but also how happy she was she came across Community Health Initiative of Orange County. In the process of assisting her, Perla discovered this client was missing needed documentation such as ID cards and proof of guardianship for her disabled daughter. Our client was worried this would cause a delay in obtaining services but Health Access Assister Perla, booked her an appointment the very next day so she could return with the necessary documents and could finish submitting her application as soon as possible. The next morning while processing her application, using MYBCW, Perla was able to upload all of the clients documents. Two days later the client reached out to Perla to share that she had received notification her application was being processed, then called again two weeks later to wish CHIOC happy holidays but more importantly to share thanks and express gratitude as she had received her CalFresh Card in the mail, just in time for the holidays.
  • Our client, a 33-year-old Santa Ana resident came into CHIOC (Community Health Initiative of Orange County) after being referred by his mother. In the months prior, he was experiencing several medical issues and while not having had health insurance, found himself navigating the healthcare system alone while paying out of pocket for medical needs and checkups. At this time, the clinic’s Doctor serving our client advised him he required a colonoscopy procedure with an estimated out-of-pocket cost of $1,500. Concerned about his ability to pay, our client turned to his mother for advice. She recommended he call the Community Health Initiative of Orange County (CHIOC). When speaking to Crystal, CHIOC Health Access Specialist, it was determined his income did not qualify him for Medi-Cal, however, Crystal was able to assist him with reviewing his options under Covered California. After some discussion, ultimately our client selected the Kaiser Platinum plan offered through Covered California. Since enrolling, Crystal has been able to confirm he now not only has health insurance but is utilizing his benefits. Knowing he no longer has to pay large sums out of pocket up-front, he is eager to continue his care and renew his health insurance through CHIOC when the time comes. Now understanding the importance of health insurance and routine preventative care, our wonderful client is beyond grateful for the support and resources in education CHIOC was able to provide.
  • Miriam is 88 years old, blind and living in Anaheim, and considered an “independent.” This means they don’t offer her any hands-on assistance besides laundry, light room-keeping, and 3 meals in the cafeteria. She was referred over by the Dayle McIntosh Center since she was having trouble accessing Medi-Cal as her secondary coverage so she could possibly obtain the Assisted Living Waiver. After learning about Miriam’s needs, I called her and educated her about Medi-Cal benefits. She proceeded to tell me that she had a pending case of Medi-Cal and needs to submit supporting documents. I told her I would help her contact social services by conducting a 3-way call because she was having trouble connecting with a case worker regarding her pending case with Medi-Cal. After scheduling a phone appointment with her, I successfully connected her with social services, and she could speak with a case worker. The caseworker let her know that she would have her direct caseworker contact her to help her with the process. Miriam was happy with the assistance CHIOC provides and was thankful that we could connect her with social services because she was getting frustrated and overwhelmed trying to connect with social services.